Shipping Policy
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or European public holidays will be handled the next business day.
Delivery Time
We deliver across Europe within 2–7 business days after shipment.
Delivery time varies by country and local courier service availability.
Shipping Costs
Shipping charges are calculated at checkout based on destination, parcel weight, and order size.
Free-shipping offers may apply depending on ongoing promotions.
Tracking & Updates
You will receive a shipping confirmation email with a tracking number once your order ships.
Tracking is available through our courier partners for end-to-end updates.
Delivery Address
Please ensure your shipping address is accurate and complete (street, city, postal code, country).
Address changes may not be possible once the shipment is dispatched.
Delays & Exceptions
Although we aim for timely delivery, delays may occur due to:
- Customs procedures (for non-EU destinations)
- High seasonal demand or holidays
- Local courier disruptions or strikes
If your order is delayed more than 10 business days after shipping, please contact our support team.
Returns & Exchanges
Returns and exchanges follow our standard Returns Policy.
Items must be unused and in original packaging. Return shipping fees may apply.
Contact Us
If you have questions, feel free to contact our support team:
Email: info@hardi-petals.com